Microsoft Intune Service Level Agreement
If you are an enterprise looking to manage your device and application policies, then Microsoft Intune might be the solution for you. However, before you implement Microsoft Intune, you need to understand the Service Level Agreement that comes with it.
The Service Level Agreement (SLA) is a contractual agreement between the service provider and the customer, which defines the level of service that the customer can expect to receive. Microsoft Intune offers a 99.9% uptime SLA, which means that the service will be available to the customer 99.9% of the time.
The uptime percentage is calculated on a calendar month basis and excludes scheduled maintenance periods. The SLA also defines the compensation that the customer is entitled to if Microsoft fails to meet the uptime percentage. In the case of Microsoft Intune, the compensation is in the form of a credit to the customer`s account.
Apart from the uptime SLA, Microsoft Intune also provides an audit trail and security SLA. The audit trail SLA ensures that all user and administrative actions are logged and available for auditing purposes. The security SLA defines the measures that Microsoft takes to protect customer data.
When it comes to SLAs, it is essential to understand that they are not a guarantee of performance, and downtime can still occur. However, the SLA serves as a measure of accountability and ensures that the service provider takes steps to minimize downtime and compensate the customer if it does occur.
In conclusion, if you are considering implementing Microsoft Intune, understanding the SLA that comes with it is crucial. It is essential to understand the uptime percentage, compensation, and audit trail and security SLAs. By doing so, you can make an informed decision about whether Microsoft Intune is the right solution for your enterprise`s device and application policy management needs.